Privacy Policy
Privacy Policy Agreement
At Innovix Marketplace, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our platform.
Why We Collect Data
As a provider of the Innovix Marketplace, you may collect and Google require website
- 1. Personal Information: When you create an account or make a purchase, we may collect your name, email address, shipping address, and payment details to provide you with our services.
- 2. Browsing Data: We may collect information about your browsing behavior on our website to improve our product recommendations and enhance your shopping experience.
- 3. Cookies and Tracking: We use cookies and tracking technologies to gather data about your interactions with our website, such as pages visited and products viewed. This information helps us tailor our offerings to your preferences and interests.
- 4. Third-Party Services: Some popular third-party services may require us to post Privacy Policy agreements on our website to comply with their policies and regulations.
Questions, comments, or report of incidents
You may direct questions, comments or reports to:
Revisions to this privacy policy without notice
This Privacy Policy is dynamic. It will continually change. You may not assume that it remains the same and you agree to check the policy each time you visit the site for changes. Unless, in the sole opinion of the website, this policy changes so drastically as to suggest a posted notification on the site or via email, you will receive no notification of changes to this Privacy Policy nor, under any circumstances, does this site promise notification. Your continued use of this site always evidences your acceptance of the terms this Privacy Policy or any modifications.
Product Refund Policy
At Innovix Marketplace, we strive to provide you with high-quality products and an exceptional shopping experience. However, we understand that there may be instances where you need to return a product. We want to make the process as smooth as possible for you, so please take a moment to review our product refund policy.
Eligibility for Refund:
- To be eligible for a refund, the product must be in its original condition, unused, and in its original packaging.
- Returns must be initiated within 7 days of receiving the product.
- Personalized or customized items may not be eligible for a refund unless they arrive damaged or with a defect.
Initiating a Return:
- To initiate a return, please contact our customer support team at info@innovix-solutions.com or (+95) 9420275783.
- Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number if required.
- Personalized or customized items may not be eligible for a refund unless they arrive damaged or with a defect.
Return Shipping:
- Customers are responsible for the cost of return shipping unless the product arrived damaged or with a defect.
- We recommend using a trackable shipping service to ensure that your return reaches us safely.
Inspection and Processing:
- Once we receive your returned product, our team will inspect it to ensure it meets our eligibility criteria.
- If the product qualifies for a refund, we will process the refund within [X] business days.
- Refunds will be issued to the original payment method used for the purchase.
Refund Amount:
- The refund amount will include the cost of the product and any applicable taxes.
- Shipping fees are non-refundable unless the return is due to a shipping error on our part.
Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately.
- We may request photos or other documentation to assess the issue and provide a replacement or refund.
Exchanges:
- We do not offer direct exchanges. If you need a different product, please return the original item following our refund policy guidelines and place a new order.
Non-Refundable Items:
- Gift cards and downloadable software or digital products are non-refundable.
Changes to this Policy:
- Innovix Marketplace reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our product refund policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure that you have a positive shopping experience with us.
Thank you for choosing Innovix Marketplace!